Your new company
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks" - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
Your new role
Job title in contract: Associate, Tax Reporting & Compliance II
The Senior Dedicated Client Officer is the dedicated contact for clients on all different tax procedures and provides pro-active assistance to clients assigned to him/her.
Responsibilities:
• Maintain oversight and awareness of all tax related service and satisfaction indicators; identify areas of concern and opportunities for improvement, agree action plan and timeframes with the client and you team leader and deliver on this plan.
• Handles all tax related queries from the client and provides full-scope and high-quality replies to queries by anticipating client's further questions and by performing in-depth investigations; such queries can come either directly from the client or from client representatives in different locations. These queries can either be over the phone, by email or using different BNY Mellon systems.
• Assist clients in the documentation management, by pre-filling required documentation - if applicable/authorised - and monitoring the processing of these documents
• Analyse reclaim reports and pro-actively advises clients of outstanding issues and status.
• Actively participate to and/or pro-actively organize conference calls with clients on specific issues when necessary.
• Performs monthly 'Health Check' calls for their assigned clients and provides a written summary of issues, discussion points and relevant action tracking, to the client and team leader.
• Monitor query turnaround time and provide reporting on these to management. Seek necessary information to respond to the query, assess risk and prioritize accordingly.
• Ensure all relevant procedures are up to date, suggest and make changes where appropriate.
Working hours: 8:30 AM - 5 PM
What you'll need to succeed
• 2-3 years of total work experience (Financial or tax knowledge is not required)
• Pro-client attitude is a must (previous client-facing experience would be an asset)
• Good knowledge of German language and fluent English
• MS Office knowledge is a must
• Solid communication skills and decision-making capabilities
What you'll get in return
- Full time contract of employment
- City Centre locations close to main railway station and flexible working arrangements
- Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
- Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
- Pension scheme
- On-site childcare and a parental buddy programme
- Exciting opportunities for career and global mobility
- Diverse and inclusive environment
- Employee Referral Program
- Recognition programmes
- A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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